Terms & Conditions of Sale

Article 1. Identification of the provider

These Terms & Conditions of Sale (T&C) are offered by:

Trade name	Menelo
Operator	Hamande Nicolas
Registered address	Avenue de la Basilique 379/08, 1081 Koekelberg, Brussels, Belgium
BCE number	BE 1038.179.122
VAT scheme	Tax exemption — art. 56bis of the Belgian VAT Code — no VAT charged
Email	contact@menelo.be
Website	menelo.be

Article 2. Scope

These T&C apply to all digital marketing services provided by Menelo to its professional (B2B) clients, unless expressly agreed otherwise in writing between the parties.

These T&C prevail over any other document of the client (purchasing conditions, purchase order) unless expressly agreed in writing by Menelo. By placing an order or signing a service contract, the client acknowledges having read these T&C and accepts them without reservation.

Article 3. Offers and orders

Menelo's offers are valid for 30 calendar days from their date of issue, unless stated otherwise. After this period, they may be revised.

The order is deemed firm and final from the signing of the service contract by both parties. Any modification of the order must be the subject of a written amendment signed by both parties.

Article 4. Prices and payment terms

4.1 Prices

The prices of Menelo's services are expressed in euros (€), excluding tax. Menelo is subject to the tax exemption scheme in accordance with Article 56bis of the Belgian VAT Code — no VAT applies to the invoices issued.

Prices are those in force at the date of the order. Menelo reserves the right to modify its rates at any time, subject to 30 days' notice to the existing client.

4.2 Invoicing

Fees are invoiced monthly, at the start of the month, for the upcoming period. The first invoice is issued upon signing the contract. Invoices are sent electronically to the email address provided by the client.

In accordance with Belgian regulations in force since 2026, B2B electronic invoicing is available via the Peppol network upon the client's request.

4.3 Payment term

Invoices are payable within 30 calendar days from the date of issue, by bank transfer to the account indicated on the invoice. The structured reference shown on the invoice must be used.

4.4 Late payment

In accordance with the Belgian law of 2 August 2002 on combating late payment in commercial transactions (transposing Directive 2011/7/EU):

• Late-payment interest is automatically due at the Belgian legal rate in force, without prior formal notice, from the day after the due date
• A fixed recovery indemnity of €40 is due as of right
• In the event of persistent late payment beyond 15 days, Menelo reserves the right to suspend ongoing services without notice

4.5 Advertising budget

The Meta Ads advertising budget is managed separately from Menelo's fees. It is the exclusive responsibility of the client, who creates and funds their own advertising account. Menelo cannot be held liable for the advertising expenditure incurred by the client.

Article 5. Menelo's obligations

Menelo undertakes to:

• Perform the agreed services with care and diligence (obligation of means)
• Respect the indicative deadlines agreed at the start of the service
• Provide a monthly performance report within the first 5 days of the following month
• Inform the client without delay of any event likely to affect the performance of the services
• Treat the client's information with the strictest confidentiality

Article 6. Client's obligations

The client undertakes to:

• Provide in good time the access, information, visuals and content necessary for the performance of the services
• Respond to Menelo's requests within 48 working hours
• Regularly fund their Meta Ads advertising account according to the agreed budget
• Inform Menelo of any change likely to impact the campaigns
• Pay invoices within the deadlines set out in Article 4
• Have a GDPR-compliant privacy policy on their website before campaigns are launched

Any delay or failure by the client to fulfil their obligations may result in a postponement of Menelo's deadlines, without this constituting a failure by Menelo.

Article 7. Ownership of created elements

The intellectual property rights to the elements created by Menelo in the course of its services are allocated as follows:

Created element	Owner	Transfer possible
Marketing strategies, methods and processes	Menelo	No
Advertising visuals and creatives	Menelo	On written request
Landing pages, templates and email sequences	Menelo	On written request
Client advertising account data	Client	—
Leads and contacts collected	Client	—
Campaign metrics and statistics	Shared use	—

In the event of termination, the elements created by Menelo remain its exclusive property, unless a transfer is expressly granted in writing. The client retains all of their data, leads and advertising-account history.

Article 8. Confidentiality

Each party undertakes to keep confidential any sensitive information communicated by the other party in the course of the services, for a period of 3 years after the end of the business relationship.

The client is free to mention Menelo's services and the results obtained publicly. However, the client undertakes not to disclose Menelo's proprietary methods, processes, campaign structures or templates.

Menelo may use aggregated and anonymised campaign metrics for portfolio and commercial communication purposes, unless the client expressly objects in writing.

Article 9. Personal data

In the course of performing the services, Menelo acts as a processor within the meaning of the GDPR (Regulation EU 2016/679). The client remains the controller of the personal data of their prospects and clients.

Menelo only processes personal data on the documented instructions of the client and strictly within the limits necessary for the performance of the services. For more information, see the Privacy Policy available on menelo.be.

Article 10. Termination

10.1 Termination with notice

Either party may terminate the service contract at any time, without cause, with 30 calendar days' written notice sent by email with acknowledgement of receipt.

10.2 Termination for serious breach

In the event of a serious breach by one party of its obligations, not remedied within 15 days following written formal notice, the other party may terminate the contract without notice or indemnity.

The following constitute serious breaches in particular: persistent non-payment, refusal to provide the necessary access, breach of confidentiality.

10.3 Effects of termination

• Invoices issued and services already performed remain due in full
• Ongoing campaigns are closed as soon as possible
• Menelo returns access to the client's accounts within 5 working days
• Assets created by Menelo remain its property unless otherwise agreed in writing
• Data, leads and advertising history remain the property of the client

Article 11. Liability and limitation

Menelo is bound by an obligation of means. Its liability can only be engaged in the event of proven fault in the performance of its services.

Menelo's liability is strictly limited to the amount of fees actually received during the 3 months preceding the loss.

Menelo cannot be held liable for:

• Any indirect loss, loss of profit, loss of clientele or commercial damage
• The performance of the algorithms of advertising platforms (Meta, Google, etc.)
• The unavailability of third-party services (Meta, Systeme.io, Make.com) beyond its control
• The consequences of inaccurate or incomplete information provided by the client

Article 12. Claims

Any claim relating to the services provided must be made in writing (email to contact@menelo.be) within 10 calendar days after the occurrence of the disputed event, on pain of forfeiture.

If the claim is well-founded, Menelo will have the choice between correcting the defective service or refunding the amount corresponding to the period concerned.

Article 13. Force majeure

Menelo cannot be held liable for the non-performance or delay in the performance of its obligations in the event of force majeure within the meaning of the Belgian Civil Code, in particular: pandemic, major cyberattack, interruption of third-party platform services (Meta, Google), natural disaster.

In the event of force majeure, Menelo will inform the client without delay. If the situation persists beyond 30 days, either party may terminate the contract without indemnity.

Article 14. Changes to the T&C

Menelo reserves the right to modify these T&C at any time. The new T&C will apply to new orders from the date of their publication on menelo.be.

For ongoing contracts, any substantial modification will be notified to the client with 30 days' notice. If the client does not accept the new conditions, they may terminate their contract without penalty.

Article 15. Applicable law and jurisdiction

These T&C are governed by Belgian law, in particular the Code of Economic Law and the Belgian Civil Code.

In the event of a dispute, the parties undertake to seek an amicable solution as a priority within 30 days. Failing an amicable agreement, the courts of Brussels shall have sole jurisdiction.

For small claims, the parties may also use the business mediation service (mediationdentreprises.be) before any legal proceedings.